Privacy Policy

Introduction

Welcome to Locara. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

When you create an account, use our app, or contact us for support, we may collect personal information such as your:

• Name
• Email address
• Phone number
• Date of birth
• Hearing health information
• Payment information (if applicable)

Non-Personal Information

We may also collect non-personal information that does not directly identify you. This includes:

• Device information (e.g., model, operating system, device identifiers)
• Usage data (e.g., features used, session duration)
• Location data (if enabled)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionalities
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes
• Process your transactions and manage your orders
• Find and prevent fraud

3. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal information except in the following circumstances:

• With your consent
• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect and defend our rights and property
• In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption of data during transmission and at rest
• Regular security assessments
• Access controls to limit who can access your information

5. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and obtain a copy of your personal data
• The right to rectify any inaccurate or incomplete personal data
• The right to erase your personal data, subject to certain conditions
• The right to restrict or object to the processing of your personal data
• The right to data portability

7. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@locara.com

Thank you for choosing Locara. Your privacy is important to us.